FAQ



How do I track my parcel?

DPD provide customers with a one hour delivery window once the parcel is in transit on the day of delivery. You are able to track your order using your unique web order number (WO00000) which can be found on your order confirmation email. Just enter this into the Track Orders section in the top menu bar to bring up your consignment. If you don't have a web order number you can use our 6 digit order number which can be found in the My Account section.
          
In addition to this you can enter your email address and/or mobile number during the checkout process on the website to receive your tracking details first thing in the morning. 
 


 

Do you provide a drop shipping service?

We do indeed provide a drop shipping service. It’s as easy as placing an order on our website and entering your customers address. Alternatively you can place drop ship orders through your account manager.

All orders that don’t go to your invoice address go out plain label by default.

 
 
 
 
Do you have feeds available and how can I access them?

We have a csv and an XML file available via ftp which are updated every hour, 24/7. Please contact our web team on 01202 810325 or your account manager for more details.




 
How do I add to a previous order?

Any order placed after 6pm the previous day can be a added to up to 5pm the next day. If an order is available to add to, the option will be available when selecting a delivery charge in the basket section on the website.

Add to orders will be delivered at the same time as the initial order.
 
 


 
What is your RMA procedure?

In the unlikely event that a product is faulty, the first thing to do is to submit an RMA form. Once this has been logged with our returns department a member of our team will contact you to discuss the options available. Our online returns form allows you to select the product you wish to RMA without having to hunt round for order numbers and serial numbers. 


 

 

Do you build bespoke machines?
 
In addition to our off the shelf solutions we also have a PC department that specialises in bespoke machines. Anything from Industrial Machines. CAD workstations or high end server solutions, we pride ourselves on being able to build a solution for almost any requirement. Give our PC team a call on 01202 810316 or email them at pcsales@spire.co.uk for a quote. 
 
 

 
 
How do I apply for credit?

You will need to fill out an account application form which is available in the downloads section in the top menu bar of the website. Please ensure you fill out the correct form and sign the Terms and Conditions on the last page of the form.
 

 

© 2024 Copyright Spire Technology Ltd. All Rights Reserved

Spire Technology Ltd. Registered in England No: 2447513 - VAT No: GB 541 8952 25 - Registered Office: 5 Black Moor Rd, Ebblake Industrial Estate, Verwood, Dorset. BH31 6AX E&OE Whilst every effort has been made to ensure the prices and specification on this website are correct, it is provided on the understanding that Spire Technology Ltd. shall not be liable under any circumstances for any consequential loss or damages (including, without limitation, loss of profit or other economic loss and whether caused by the negligence of ourselves, our employees or agents or otherwise) which arises out of or in connection with the information provided on the Site.

Solweb Limited