Returns

At Spire we endeavour to make the returning of faulty items as smooth as we can with the aim to resolve any issues as quickly as possible. 
 

In the unlikely event that a product is faulty, the first thing to do is to submit an RMA form. Once this has been logged with our returns department a member of our team will contact you to discuss the options available. Our new online returns form allows you to select the product you wish to RMA without having to hunt round for order numbers and serial numbers.

If there are any other questions please don't hesitate to contact us:


01202810326 (Please note that our returns department only take calls between 2 and 4pm)

rma@spire.co.uk



PLEASE NOTE: The majority of products we stock come with a manufacturers warranty which we have to adhere to. We are constantly in talks with the manufacturers to ensure all returns are dealt with as quickly as possible.

Any items that are deemed to have customer induced damage (i.e. bent pins on a motherboard) will be processed under a chargeable repair.
 

For stock rotation and customer error returns:

  • Approval for return is at Spire’s discretion and is subject to a 10% restocking fee
  • Credit will be raised at the current market value or price paid whichever is lower (before restocking fee is applied)
  • Customer returns shall be in immaculate condition and unopened and customer is responsible for associated freight costs
  • Spire Technology reserves the right to refuse to credit any product(s) not in a satisfactory condition
 
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Spire Technology Ltd. Registered in England No: 2447513 - VAT No: GB 541 8952 25 - Registered Office: 5 Black Moor Rd, Ebblake Industrial Estate, Verwood, Dorset. BH31 6AX E&OE Whilst every effort has been made to ensure the prices and specification on this website are correct, it is provided on the understanding that Spire Technology Ltd. shall not be liable under any circumstances for any consequential loss or damages (including, without limitation, loss of profit or other economic loss and whether caused by the negligence of ourselves, our employees or agents or otherwise) which arises out of or in connection with the information provided on the Site.

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